Managed Services

Managed Services

Mountaineer IT specializes in Managed IT Services on a Full Fixed Fee basis for you business. Read about how our services can help you!


Remote Monitoring


Managed Antivirus


Patch Management


Web Protection


Backup and Recovery

The Plan


The Plan

Full-Fix Fee Plan: 

           With FFF, we cover all your support needs, just like having your own personal in-house tech. Help desk, vendor management, IT leadership, and project planning.  We will keep your computers updated, handle antivirus installation, monitor your systems for issues as they arise, and monitor onsite/offsite backups for a low monthly service plan.  We provide IT Leadership on resources and technology that can help your business grow and keep you running. We perform regular site visits, checking in with users, audit networks and servers, check workstations and ensure everything is running at peak performance.


What does this mean?

     We come to your business, talk with you and learn your systems. We document everything from your line of business applications, programs you use to run your business to how your network runs.


The plan that keeps you going:

Let’s talk.  If we’re not the best fit, we’ll refer you to someone who is.

Proactive VS Reactive

Long Term Solutions VS Band-aid

We provide quality support, giving you the right information and leading you to solutions that provide measurable success for your business. Today’s business world is full of technology. We want to help you get through the maze of sales pitches and meaningless solutions, so you can find the right fit that helps your business succeed and save you time and energy.

  • We provide a 3-year technology and project plan, to make sure you’re ahead and know what is to come!

  • With our managed services we provide monthly reports, enabling you to have in-depth insight with your technology and security infrastructure.

  • We provide security consulting and auditing. Giving users training and awareness to security risks.

  • We go the extra mile to provide outstanding customer service and help desk support when you need it most!

  • With our Managed Services, we visit your office monthly to make sure you are able to do your best work!

Monitoring

How do we monitor your IT?

  • By monitoring the overall health of your servers and workstations.

  • By performing routine maintenance, keeping your computers running at optimum speed.

  • By keeping track of devices on your network when they are turned on or off, providing a level of security and insight on your network.

  • By providing vendor management. Let us call your ISP or software vendor and work with them so you can focus on what’s important: Your customers.

  • By providing scheduled reports emailed to you on how your systems are running.

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All Mountaineer IT business services are a month-to-month agreement. We know business is always changing. We would not want you to be locked into a contract that may not benefit your business needs.